{"id":428,"date":"2026-04-27T13:56:00","date_gmt":"2026-04-27T13:56:00","guid":{"rendered":"https:\/\/support.bkpos.ch\/?post_type=docs&#038;p=428"},"modified":"2026-06-10T09:03:05","modified_gmt":"2026-06-10T09:03:05","password":"","slug":"intervention","status":"publish","type":"docs","link":"https:\/\/support.bkpos.ch\/?docs=intervention","title":{"rendered":"Intervention (Gastro)"},"content":{"rendered":"\n<br>\n\n\n\n<p class=\"wp-block-paragraph\">Mit einer <strong>Intervention<\/strong> kann ein Mitarbeiter mit h\u00f6heren Berechtigungen (z.B. der Chef) einen bereits abgeschlossenen Beleg eines anderen Mitarbeiters nachtr\u00e4glich bearbeiten oder stornieren, ohne dass sich dieser Mitarbeiter abmelden muss.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Typische Anwendungsf\u00e4lle:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Falscher Artikel wurde verbucht und der Gast w\u00fcnscht eine Korrektur<\/li>\n\n\n\n<li>Storno auf Kulanz nach abgeschlossener Rechnung<\/li>\n\n\n\n<li>Beleg wurde versehentlich doppelt erfasst<\/li>\n\n\n\n<li>Nachtr\u00e4glicher Rabatt oder Anpassung der Zahlungsart<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Voraussetzung:<\/strong> Der intervenierende Mitarbeiter (z.B. Chef) muss die entsprechende Berechtigung besitzen. Wie Rechte vergeben werden, siehe Artikel <em>Mitarbeiter erstellen und Rechte bearbeiten<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Es gibt zwei Wege, je nachdem ob mit oder ohne Tischplan gearbeitet wird.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>1.0 Anleitung f\u00fcr Intervention ohne Tischplan<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Melden Sie sich als der Mitarbeiter an, dessen Beleg ge\u00e4ndert werden soll.<\/li>\n\n\n\n<li>\u00d6ffnen Sie die \u00dcbersicht <strong>Offene Verk\u00e4ufe<\/strong> -> <strong>Verk\u00e4ufe abrufen<\/strong> und w\u00e4hlen Sie den entsprechenden Verkauf aus.<\/li>\n\n\n\n<li>Tippen Sie im Belegkopf auf <strong>Intervention<\/strong>.<\/li>\n\n\n\n<li>Es erscheint die Maske <strong>Intervent ausw\u00e4hlen<\/strong>. W\u00e4hlen Sie hier den Mitarbeiter mit Interventionsberechtigung (z.B. <strong>Chef<\/strong>) und geben Sie das zugeh\u00f6rige Passwort ein.<\/li>\n\n\n\n<li>W\u00e4hlen Sie nun oben <strong>Journal<\/strong> -> <strong>Verk\u00e4ufe<\/strong> oder l\u00f6schen\/stornieren Sie die gew\u00fcnschten Positionen.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Der Mitarbeiter erh\u00e4lt damit tempor\u00e4r die Berechtigung des Chefs und kann den abgeschlossenen Beleg bearbeiten oder stornieren.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-8.png\" alt=\"\" class=\"wp-image-1154\" srcset=\"https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-8.png 1920w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-8-300x169.png 300w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-8-1024x576.png 1024w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-8-768x432.png 768w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-8-1536x864.png 1536w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-8-360x203.png 360w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850.png\" alt=\"\" class=\"wp-image-1155\" srcset=\"https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850.png 1920w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850-300x169.png 300w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850-1024x576.png 1024w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850-768x432.png 768w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850-1536x864.png 1536w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850-360x203.png 360w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5.png\" alt=\"\" class=\"wp-image-1156\" srcset=\"https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5.png 1920w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5-300x169.png 300w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5-1024x576.png 1024w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5-768x432.png 768w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5-1536x864.png 1536w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5-360x203.png 360w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<br>\n\n\n\n<br>\n\n\n\n<br>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>1.1 Anleitung f\u00fcr Intervention mit Tischplan<\/strong><\/p>\n\n\n\n<br>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Melden Sie sich als der Mitarbeiter an, dessen Beleg ge\u00e4ndert werden soll.<\/li>\n\n\n\n<li>W\u00e4hlen Sie im Tischplan den entsprechenden <strong>Tisch<\/strong> aus.<\/li>\n\n\n\n<li>W\u00e4hlen Sie den Verkauf aus und tippen Sie im Belegkopf auf <strong>Intervention<\/strong>.<\/li>\n\n\n\n<li>In der Maske <strong>Intervent ausw\u00e4hlen<\/strong> w\u00e4hlen Sie den Mitarbeiter mit Interventionsberechtigung (z.B. <strong>Chef<\/strong>) und geben das zugeh\u00f6rige Passwort ein.<\/li>\n\n\n\n<li>W\u00e4hlen Sie nun oben <strong>Journal<\/strong> -> <strong>Verk\u00e4ufe<\/strong> oder l\u00f6schen\/stornieren Sie die gew\u00fcnschten Positionen.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Der Mitarbeiter erh\u00e4lt damit tempor\u00e4r die Berechtigung des Chefs und kann den abgeschlossenen Beleg bearbeiten oder stornieren.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-7-2.png\" alt=\"\" class=\"wp-image-1160\" srcset=\"https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-7-2.png 1920w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-7-2-300x169.png 300w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-7-2-1024x576.png 1024w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-7-2-768x432.png 768w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-7-2-1536x864.png 1536w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/1-7-2-360x203.png 360w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850-1.png\" alt=\"\" class=\"wp-image-1158\" srcset=\"https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850-1.png 1920w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850-1-300x169.png 300w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850-1-1024x576.png 1024w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850-1-768x432.png 768w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850-1-1536x864.png 1536w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Screenshot_20260610-103850-1-360x203.png 360w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5-1.png\" alt=\"\" class=\"wp-image-1161\" srcset=\"https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5-1.png 1920w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5-1-300x169.png 300w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5-1-1024x576.png 1024w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5-1-768x432.png 768w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5-1-1536x864.png 1536w, https:\/\/support.bkpos.ch\/wp-content\/uploads\/2026\/04\/Kopie-von-1-5-1-360x203.png 360w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<br>\n\n\n\n<br>\n\n\n\n<br>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\"><strong>1.2 Wichtige Hinweise<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Die \u00fcbertragene Berechtigung gilt <strong>nur f\u00fcr diesen einen Vorgang<\/strong>. Danach arbeitet der Mitarbeiter wieder mit seinen eigenen Rechten.<\/li>\n\n\n\n<li>Interventionen werden im System protokolliert und sind im Journal nachvollziehbar.<\/li>\n\n\n\n<li>Eine Intervention ersetzt keinen ordentlichen Storno- oder Rabattprozess. Nutzen Sie sie nur, wenn ein Vorgang tats\u00e4chlich nachtr\u00e4glich korrigiert werden muss.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Mit einer Intervention kann ein Mitarbeiter mit h\u00f6heren Berechtigungen (z.B. der Chef) einen bereits abgeschlossenen Beleg eines anderen Mitarbeiters nachtr\u00e4glich [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[3],"doc_tag":[],"class_list":["post-428","docs","type-docs","status-publish","hentry","doc_category-hiopos-gastronomie"],"year_month":"2026-08","word_count":362,"total_views":"3","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"bkpos","author_nicename":"hs_user","author_url":"https:\/\/support.bkpos.ch\/?author=1"},"doc_category_info":[{"term_name":"HIOPOS - 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